A product may be returned for a full refund (minus handling fees) within 30 days of receiving the order. The refund only applies if the product and its original packaging can be returned in the same condition as when received. We do not accept returns of opened Fabric Facials. The Travel Case must be returned in the canvas bag.

Please empty out any water that may be in the Nori Presses' steam chamber before returning your unit. 

To start a return, please visit our returns center found HERE and enter your order number and zip code or email address. From there, you can select which items you're sending back and print a return label. Please make sure to include the packing return slip in the return package. 

The customer will be responsible for associated return costs. We will not take responsibility for returns that may get lost in the mail. 

All approved refunds will get processed within 7 days of arrival to the warehouse. The bank transfer might take several days to be visible on your account. Please contact hello@nori.co if the refund does not appear within 20 days.

Purchases must be made directly from Nori.co. If you purchased with another retailer, please contact them directly to coordinate a return. 

If an item is damaged during transport or if you received a faulty unit, please contact us at hello@nori.co within 30 days of delivery for information about an exchange.

Once placed, an order cannot be cancelled. For extraneous situations, please email hello@nori.co with further detail.

If your order is shipping to an incorrect address, please email hello@nori.co as soon as possible. If your order has already shipped, it cannot be updated for anything except future orders.

We are sorry to see you go but you can cancel your Fabric Facial subscription at any time. In order to cancel, please visit our account page and create an account with the email address that you used at checkout to purchase the Fabric Facial. Once logged into your account, you will be able to manage your subscription.

We use Ship Aid as an optional order protection service, protecting your order for instant replacement if impacted by loss, theft or damage. Should your order be lost, damaged or stolen during transit and you selected Ship Aid we will reship your order to you free of charge.

ShipAid covers damage, loss, and theft by shipping carriers from the time your package leaves our warehouse until it is delivered to its final destination. Kindly note that once the package has been delivered, the coverage expires.  Please email hello@nori.co if you selected ShipAid at checkout and your package was lost.