Legal

Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how nori.co (the “Site” or “we”) collects, uses, and discloses your information when you use, visit, or make a purchase from the Site.

Acceptance of this Privacy Policy

By using, visiting, or making a purchase from the Site, you agree to the terms and conditions of this Privacy Policy. If you do not accept this Privacy Policy, you are not authorized to use, visit, or make any purchases via the Site and must immediately discontinue all use of the Site.

Collecting Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information and other information we collect and why.

Device information

  • Examples of device information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify as well as our Third Party Logistics Company should a customer request a refund or report malfunction.

Personal Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify as well as our Third Party Logistics Company should a customer request a refund or report malfunction.

Customer support information

  • Examples of Personal Information collected: name, email address, credit card information, billing/mailing address and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our secure back-end application provided by Gorgias Inc.  

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Storage and Retention

We store Personal Information and other information in the United States using reasonable physical, technical and administrative safeguards. Please be aware that the Site and data storage are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. In addition, no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. We cannot ensure or warrant the security of any information you transmit to us over the internet. The safety and security of your information also depends on you. When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your rights

We would like to make sure you are fully aware of your data protection rights. You are entitled to the following:

  • You have the right to request copies of the Personal Information we hold about you.
  • You have the right to request that we correct any Personal Information that you believe is inaccurate.
  • You have the right to request that we complete any Personal Information that you believe is incomplete.
  • You have the right to request that we erase your Personal Information.
  • You may have the right to request that we restrict data processing of your Personal Information under certain circumstances. We will evaluate your right to such restriction of data processing of your Personal Information.
  • You may have right to request that we transfer the Personal Information we have collected to another organization, under certain conditions. We will evaluate your right to request such transfer of your Personal Information.

When submitting any request, please identify your request and provide your full name, address, telephone number, and email address. Within 10 days of our receipt of your request, we will provide a response that includes information about our process to verify your identity, except in instances where we have already granted or denied a request. We may charge a small service fee for completion of any granted requests.

Privacy Rights of California Residents under CCPA

This section of the Privacy Policy applies solely to visitors, users, and others who are residents of the State of California (“consumers”). If a term used in this section of the Privacy Policy is defined in either the California Consumer Privacy Act of 2018, as amended (“CCPA”) and/or the California Consumer Privacy Act Regulations promulgated by the California Attorney General (the “Regulations”), then that term shall have the same meaning as the definition in the CCPA and/or its Regulations when used in this section of the Privacy Policy only.

For example, when used in this section of the Privacy Policy only, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include information exempted from scope of the CCPA (such as information covered by certain sector-specific privacy laws) or information exempted from the CCPA’s definition of personal information (such as publicly available information or consumer information that is deidentified or aggregated).

 Sale or Sharing of Personal Information

We do not, and will not, sell Personal Information to any third-party. We also do not, and will not, share any Personal Information with third-parties for the third-parties’ marketing purposes.

Our Personal Information Collection and Use Practice

We collect Personal Information when a California consumer uses or visits the Site or purchases any products or services via the Site. The categories of Personal Information we collect are described below with reference to the statutory categories of Personal Information specified in the CCPA (California Civil Code section 1798.140):

  • Identifiers, such as name, email address, birthday, postal address, phone number, username, password, IP address, and other online identifiers.
  • Protected characteristics, such as age and gender.
  • Sensory information, such as profile photos.
  • California customer records (as defined in California Civil Code § 1798.80), such as contact details and communications we collect through our support channels, marketing webpages, social media, and connected with our other marketing activities.
  • Commercial information, such as billing and transaction information and purchase history.
  • Internet or network activity information, such as information generated from interactions with our online services, such as data collected through server logs and cookies and similar technologies.
  • Inferences that we derive from the preceding or other information we collect.

Privacy Rights

Consumers may request the following information about how we have collected and used your Personal Information during the past 12 months:

  • The categories of Personal Information we collected.
  • The categories of sources from which we collected the Personal Information.
  • The business or commercial purpose for collecting and/or selling Personal Information.
  • The categories of third parties with whom we shared Personal Information.
  • The categories of Personal Information that we sold or disclosed for a business purpose.
  • You may request a copy of the Personal Information of the Personal Information that we have collected about you during the past 12 months.
  • You can ask us to delete the Personal Information that we have collected from you.

How to Exercise Your Rights

To submit requests to exercise your privacy rights, please email us at hello@nori.co. When submitting such request, you must provide your full name, address, phone number, and email address. We will use such information to attempt to verify your identity by comparing the information provided to the information collected and/or maintained by us.  

California consumers have the right to designate an authorized agent to exercise the privacy rights conferred by the California Consumer Privacy Act on their behalf. Your authorized agent may make a request on your behalf upon our verification of the agent's identity and our receipt of a copy of the valid power of attorney given to your authorized agent pursuant to California Probate Code Sections 4000-4465. If you have not provided your agent with such a power of attorney, you must provide your agent with written and signed permission to exercise your CCPA rights on your behalf, provide the information we request to verify your identity and provide us with written confirmation that you have given the authorized agent permission to submit the request.

Right to Not Be Discriminated Against

California consumers have the right not to receive discriminatory treatment from us for the exercise of the privacy rights conferred by the California Consumer Privacy Act.

Individuals with Disabilities

If you have a disability and need access to this Privacy Policy in a different format, please contact us at hello@nori.co.

California Shine the Light Law

 In addition to these rights, pursuant to California’s “Shine the Light” law, California consumers who share Personal Information with us have the right to request and obtain from us once per year, free of charge, a list of the third parties to whom we have disclosed their Personal Information (if any) for direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. If you would like to exercise this right, please contact us at hello@nori.co.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the Site to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the Site, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Third Party Pixels and Cookies

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

SMS/MMS Mobile Terms of Service

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, we may refuse you access to the Program and pursue any appropriate legal remedies.

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (IE Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. The Nori.co uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address: hello@nori.co

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and us in other contexts.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will become effective when we post the revised Privacy Policy on our Site. Your use of the Site following these changes means that you accept the revised Privacy Policy.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@nori.co or by mail using the details provided below:

Nori Inc., 499 Silvermine Road, New Canaan CT 06840, United States

Last updated: Sept 5th, 2023