The device has six fabric specific heat settings: linen, denim, cotton, wool, silk, and polyester. For more sensitive fabrics such as silk, we recommend starting with just steam. For exact instructions on how to press and/or steam, visit our How to Use Page.

Yes! The Nori Press is now compatible with dual-voltage outlets and can be used with an international converter when traveling overseas.

This white line is to let you know that your device is plugged in and receiving electric currents, but does not mean that your device is on. Once powered off using the power button, any visible fabric setting should disappear and your device will begin cooling.

Our device has been specifically designed to prevent any spitting when used correctly. In order to do so, please keep the nose of the device pointed upwards so our pump may continually source water and push a steady stream of steam. For a demonstration, please visit our How to Use Page.

This is totally normal! When the Nori Press runs out of water, the associated pump begins to pull in air which makes the noise you are referencing. Until we can replace this sound with a short Beyonce melody, do not be alarmed.

The device weighs 1.5 pounds. We can guarantee this is less than lifting an iron and board.

To reach it's highest temperature (Linen), the Nori Press takes an average of 3 minutes to heat up. If your device has been stored in a cooler setting, required heat-up time may increase.

Before we answer this question, we recommend you always fill your device with our signature “Fabric Facial.” The use of this solution will prevent residue build up such as limescale clogging your device and preventing the production of steam. You can shop our Fabric Facial here.

Should you not have access to our Fabric Facial, you can fill your device with tap water, though deionized water is recommended.

If you live in a region with hard water and use tap water to fill your device, you might want to descale your Nori Press from time to time.

You can descale your device using a gentle vinegar with at least 12% acetic acid. Do not use a descaler since this might harm the device from the inside and generate strong acids we do not want you to inhale.

Below you will find a five step guide on how to descale your device with vinegar:

1. Drop 1 cl of vinegar (at least 12%) in the water tank
2. Fill the rest of the tank with water.
3. Steam until the tank is empty (not on clothes, of course). Some discolored chalk-like residue will come out of the steam holes on the interior plate. Please keep the head of the device over a sink throughout this process.
4. Fill the tank again with fresh water only (no vinegar this time) and steam until the tank is empty again. Repeat until no further residue is emitted.
5. Once all residue has been removed, turn your device off and wait for it cool. Once cool, take a soft cloth and wipe your plates clean.

To use your Nori Trim, turn your device on by pressing the power button. The power icon will turn white when powered on. Then, lay a garment flat and place the device's silver blade against the garment's pilled surface. Move the device in small circles or sweeping motions to remove the pills. Lastly, remember to empty the lint collector when it appears full. To do so, press firmly down on the white rectangular button and slide this chamber down & out of the device, removing any fuzz that has collected. For a step by step video tutorial, visit our How to Trim Page

When powered on, the Trim’s power icon will turn red when the device requires charging. Charge your device using the USBC charging cord included. The white power icon will blink when charging. The power icon will turn green when fully charged.

The Nori Trim was designed to be used on all fabrics. The device’s six razor blades are encased in a protective blade cover that will prevent the blades from getting too close to a fabric in which damage could occur. That said, please operate the device with care, pressing the device’s blade into a fabric gently and applying additional pressure as needed. Be sure to always move the device in small circles or sweeping motions rather than holding it in one spot.

To clean your Nori Trim, remove the lint collector when it appears full and scoop out any collected lint with the provided white cleaning brush. Clean the interior of your device by carefully twisting off the blade cover to reveal the blade. Using that same brush, collect lint from your blade and the blade cavity. After repeated use, you can replace the device’s blade when it appears dull. Twist off the blade cover and carefully lift the blade away from the device. Using caution, carefully place a new blade onto the prong in the center of the cavity and adjust until you feel the blade slide into place. For step by step instructions on how to use, charge and clean your device, visit our How to Trim page.

Yes, the device is sold with a USBC charging cord in addition to 2 additional blades, a cleaning brush, and a canvas carrying bag.

The device will automatically turn off and cannot be turned on when the blade cover is open or loose to protect you against exposure to spinning blades.

Of course! This device can be used on upholstered couches, blankets, curtains, etc. as well as accessories such as knit gloves, scarves, or hats.

Fun Fact! Irons are most effective on damp garments. Before pressing, we recommend replacing the bottle’s cap with this spray nozzle and dampening your garment.

We suggest using this solution as a spray anytime you are working with a thicker garment such as linen or cotton and as a filling agent anytime you want to steam a garment. For exact instructions on how to press and/or steam, visit our How to Use Page.

A bottle of Fabric Facial is 8 ounces and will fill the Nori Press’ steam reservoir ~8 times. Your solution’s longevity, however, will vary depending on how often you use it as a spray vs. filling agent.

Please do! Visit our website and shop here for a refill.

We accept all major credit cards including MasterCard, American Express, Discover, and Visa. You can also pay using Paypal or Google Pay. All payments are secure.

Once you have placed an order, you will receive an email with tracking information where you can check the status of your order.

Shipping is $5.99 to anywhere in the continental US. Shipping to Alaska or Hawaii costs $15.00.

We ship to all 50 US states.

If your order is shipping to an incorrect address, please email hello@nori.co as soon as possible. If your order has already shipped, it cannot be updated for anything except future orders.

A product may be returned for a full refund within 30 days of receiving the order. The refund only applies if the product and its original packaging can be returned in the same condition as when received. We do not accept returns of opened Fabric Facials. The Travel Case must be returned in the canvas bag. To start a return, please visit our returns center: nori-press.returnly.com and enter your order number and zip code or email address. From there, you can select which items you're sending back and print a return label. The customer will be responsible for associated return costs. We will not take responsibility for returns that may get lost in the mail. All approved refunds will get processed within 7 days of arrival to the warehouse. The bank transfer might take several days to be visible on your account. Please contact hello@nori.co if the refund does not appear within 20 days. Purchases must be made directly from Nori.co. If you purchased with another retailer, please contact them directly to coordinate a return. If an item is damaged during transport or if you received a faulty unit, please contact us at hello@nori.co within 30 days of delivery for information about an exchange.

Please visit us at our return center: nori-press.returnly.com to start a return. If you received a damaged product or your product stops working, please email us at hello@nori.co.