Frequently Asked
Let’s iron out the details.
To ensure your order arrives by Christmas, please check the cutoff dates below:
- Standard Shipping: Order by December 15th at 11:59 pm ET
- Expedited Shipping: Order by December 17th at 11:59 pm ET
- Next Day Air: Order by December 22nd at 11:59 pm ET
So glad you asked! The Nori Press harnesses the same technology as an iron or steamer, but in a new form factor that prioritizes efficiency. The device applies direct heat and pressure to remove unwanted wrinkles on both sides of your garment simultaneously. A garment should be placed between the device’s two heated plates at which point the user should clamp firmly and drag slowly to press out wrinkles in its path. For exact instructions on how to press and/or steam, visit our How to Use Page.
The Nori Trim is an electric high-performance fabric shaver designed to remove pills, lint and pulls from any fabric. The speed of the device’s six precision razor blades will gently trim any unwanted pills or imperfections from your garment. For an overview of how to use the device, visit our How to Trim Page!
So glad you asked! We wanted the assembly process to be as easy as possible. Please visit our assembly page HERE for detailed step by step instructions.
This signature steam solution is designed to improve your device’s steaming performance. Filling your device with this solution will prevent calcification that is a result of using tap water and will often require descaling.
Nori’s Fabric Facial not only increases the longevity of your device, but is blended with a deodorizing technology that will remove unwanted odors when emitted as a spray or steam.
A product may be returned for a full refund (minus handling fees) within 30 days of receiving the order. The refund only applies if the product and its original packaging can be returned in the same condition as when received.
We do not accept returns of opened Fabric Facials. The Travel Case must be returned in its canvas bag.
To start a return, please visit our returns center and enter your order number and zip code or email address. From there, you can select which items you're sending back and print a return label. The customer will be responsible for associated return costs.
We will not take responsibility for returns that may get lost in the mail. All approved refunds will get processed within 7 days of arrival to the warehouse. The associated bank transfer might take several days to be visible on your account. Please contact hello@nori.co if the refund does not appear within 20 days. Purchases must be made directly from Nori.co. If you purchased with another retailer, please contact them directly to coordinate a return. If an item is damaged during transport or if you received a faulty unit, please contact us at hello@nori.co within 30 days of delivery for information about an exchange.
Once your order has been fulfilled by our warehouse, we’re unfortunately not able to cancel it. We’ll always do everything we can to make changes for you if the timing allows, please reach out to us at hello@nori.co.
Please contact our amazing Head of PR, Gabby, at gabby.sabharwal@nori.co
Need to blow off some steam or have a question? We love to chat! Email us at hello@nori.co with any further questions. Our hours are Monday - Friday, 9AM- 6PM EST. We will always do our best to respond as quickly as possible.
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