Let’s iron out the details.
How does my Nori Press work?
So glad you asked! The Nori Press harnesses the same technology as an iron or steamer, but in a new form factor that prioritizes efficiency. The device applies direct heat and pressure to remove unwanted wrinkles on both sides of your garment simultaneously. A garment should be placed between the device’s two heated plates at which point the user should clamp firmly and drag slowly to press out wrinkles in its path. For exact instructions on how to press and/or steam, visit our How to Use Page.
Which fabrics can I use this on?
The device has six fabric specific heat settings: linen, denim, cotton, wool, silk, and polyester. For more sensitive fabrics such as silk, we recommend starting with just steam. For exact instructions on how to press and/or steam, visit our How to Use Page.
Does The Nori Press work overseas?
The Nori Press is not compatible with dual-voltage outlets and is therefore to be used within the US only.
Why does a white bar of light appear when I plug in my device?
This white line is to let you know that your device is plugged in and receiving electric currents, but does not mean that your device is on. Once powered off using the power button, any visible fabric setting should disappear and your device will begin cooling.
How do I prevent my device from spitting water when in steam mode?
Our device has been specifically designed to prevent any spitting when used correctly. In order to do so, please keep the nose of the device pointed upwards so our pump may continually source water and push a steady stream of steam. For a demonstration, please visit our How to Use Page.
I heard a weird sound when my device ran out of water. Is this normal?
This is totally normal! When the Nori Press runs out of water, the associated pump begins to pull in air which makes the noise you are referencing. Until we can replace this sound with a short Beyonce melody, do not be alarmed.
How much does the Nori Press weigh?
The device weighs 1.5 pounds. We can guarantee this is less than lifting an iron and board.
How long does it take to heat up?
To reach it's highest temperature (Linen), the Nori Press takes an average of 3 minutes to heat up. If your device has been stored in a cooler setting, required heat-up time may increase.
Do I need to descale my device?
Before we answer this question, we recommend you always fill your device with our signature “Fabric Facial.” The use of this solution will prevent residue build up such as limescale clogging your device and preventing the production of steam. You can shop our Fabric Facial here.
Should you not have access to our Fabric Facial, you can fill your device with tap water, though deionized water is recommended.
If you live in a region with hard water and use tap water to fill your device, you might want to descale your Nori Press from time to time.
You can descale your device using a gentle vinegar with at least 12% acetic acid. Do not use a descaler since this might harm the device from the inside and generate strong acids we do not want you to inhale.
Below you will find a five step guide on how to descale your device with vinegar:
- Drop 1 cl of vinegar (at least 12%) in the water tank
- Fill the rest of the tank with water.
- Steam until the tank is empty (not on clothes, of course). Some discolored chalk-like residue will come out of the steam holes on the interior plate. Please keep the head of the device over a sink throughout this process.
- Fill the tank again with fresh water only (no vinegar this time) and steam until the tank is empty again. Repeat until no further residue is emitted.
- Once all residue has been removed, turn your device off and wait for it cool. Once cool, take a soft cloth and wipe your plates clean.
The Fabric Facial
Why do you suggest using Nori’s Fabric Facial?
This signature steam solution is designed to improve your device’s steaming performance. Filling your device with this solution will prevent calcification that is a result of using tap water and will often require descaling.
Nori’s Fabric Facial not only increases the longevity of your device, but is blended with a deodorizing technology that will remove unwanted odors when emitted as a spray or steam.
Why does my Fabric Facial come with a spray nozzle?
Fun Fact! Irons are most effective on damp garments. Before pressing, we recommend replacing the bottle’s cap with this spray nozzle and dampening your garment.
When do you suggest using the Fabric Facial?
We suggest using this solution as a spray anytime you are working with a thicker garment such as linen or cotton and as a filling agent anytime you want to steam a garment. For exact instructions on how to press and/or steam, visit our How to Use Page.
How long will my Fabric Facial last?
A bottle of Fabric Facial is 8 ounces and will fill the Nori Press’ steam reservoir ~8 times. Your solution’s longevity, however, will vary depending on how often you use it as a spray vs. filling agent.
Can I buy more Fabric Facial if I run out?
Please do! Visit our website and shop here for a refill.
Account & Orders
How can I update or cancel my order?
Once placed, an order cannot be cancelled. For extraneous situations, please email email@example.com with further detail.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, American Express, Discover, and Visa. You can also pay using Paypal or Google Pay. All payments are secure.
How do I log into my NORI account?
To log into your Nori account, visit the account page on the top righthand corner of the homepage. If you are a new user, simply create a username and password. If you are a returning user and forgot your password, click forgot password for a reset link. Should you encounter any unexpected issues, please email firstname.lastname@example.org for support.
How can I check the status of my order?
Once you have placed an order, you will receive an email with tracking information where you can check the status of your order. You can also access your order status on your account by logging in via the account page on the top righthand corner of the homepage.
Shipping & Returns
How soon can I receive my order?
Shipments typically arrive within 5-8 days of an order being placed. Orders placed after 1pm EST are processed the following business day. Should you choose to expedite your package, you should receive your order within 2-3 days.
What is the cost of shipping?
Shipping is $5.99 to anywhere in the continental US. Shipping to Alaska or Hawaii costs $15.00. If you subscribe to our mailing list, shipping is on us!
Where do you ship?
We ship to all 50 US states.
Will I receive a tracking number?
Absolutely. Once your order has been shipped, you will receive an email with your tracking number. You can also track shipments on your Account Page.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email email@example.com as soon as possible. If your order has already shipped, it cannot be updated for anything except future orders.
What is your return policy?
A product may be returned for a full refund within 30 days of placing the order. The refund only applies if the product and its original packaging can be returned in the same condition as when received. The customer will be responsible for associated return costs. We will not take responsibility for returns that may get lost in the mail.
If an item is damaged during transport, please contact us at firstname.lastname@example.org within 30 days of delivery for information about an exchange.
All approved refunds will get processed within 14 days of arrival to the warehouse. The bank transfer might take several days to be visible on your account. Please contact email@example.com if the refund does not appear within 20 days.
How do I return my products?
Please email firstname.lastname@example.org to begin the return process.
Need to blow off some steam or have a question? We love to chat! Email us at email@example.com with any further questions. Our hours are Monday - Friday, 9AM- 6PM EST. We will always do our best to respond as quickly as possible.