A product may be returned for a full refund within 30 days of placing the order. The refund only applies if the product and its original packaging can be returned in the same condition as when received. We do not accept returns of opened Fabric Facials. The customer will be responsible for associated return costs. We will not take responsibility for returns that may get lost in the mail.

If an item is damaged during transport, please contact us at hello@nori.co within 30 days of delivery for information about an exchange.

All approved refunds will get processed within 14 days of arrival to the warehouse. The bank transfer might take several days to be visible on your account. Please contact hello@nori.co if the refund does not appear within 20 days.

To begin the return process, please email hello@nori.co