Return Policy

A product may be returned for a full refund within 30 days of receiving the order. The refund only applies if the product and its original packaging can be returned in the same condition as when received. We do not accept returns of opened Fabric Facials. The Travel Case must be returned in the canvas bag.

Please empty out any water that may be in the Nori Presses' steam chamber before returning your unit. 

To start a return, please visit our returns center found HERE and enter your order number and zip code or email address. From there, you can select which items you're sending back and print a return label. Please make sure to include the packing return slip in the return package. 

The customer will be responsible for associated return costs. We will not take responsibility for returns that may get lost in the mail. 

All approved refunds will get processed within 7 days of arrival to the warehouse. The bank transfer might take several days to be visible on your account. Please contact if the refund does not appear within 20 days.

Purchases must be made directly from If you purchased with another retailer, please contact them directly to coordinate a return. 

If an item is damaged during transport or if you received a faulty unit, please contact us at within 30 days of delivery for information about an exchange.