A product may be returned for a full refund within 30 days of receiving the order. The refund only applies if the product and its original packaging can be returned in the same condition as when received. We do not accept returns of opened Fabric Facials. The Travel Case must be returned in the canvas bag.

To start a return, please visit our returns center: nori-press.returnly.com and enter your order number and zip code or email address. From there, you can select which items you're sending back and print a return label. 

The customer will be responsible for associated return costs. We will not take responsibility for returns that may get lost in the mail. 

All approved refunds will get processed within 7 days of arrival to the warehouse. The bank transfer might take several days to be visible on your account. Please contact hello@nori.co if the refund does not appear within 20 days.

Purchases must be made directly from Nori.co. If you purchased with another retailer, please contact them directly to coordinate a return. 

If an item is damaged during transport or if you received a faulty unit, please contact us at hello@nori.co within 30 days of delivery for information about an exchange.